Email: email@travel4experiences.com
Contacto: +351 22 493 0832

FAQ´s

FREQUENTLY ASKED QUESTIONS

TRAVEL4EXPERIENCIES

WHAT IS TRAVEL 4 EXPERIENCES?

Travel4Experiences is the trademark of Tradições d’Outrora, an international reference company that stands out from the rest for challenging traditional tourism models. Through the experience and the most intrinsic contact with Portuguese history and culture, it constantly seeks innovation, working in the Portuguese territory, and always with the collaboration of specialized professionals and / or with training, cooperating with the authorities, entities and people develop products and services tailored to the needs and desires of each client.

WHAT DISTINGUISH US?

The valorization and development of a panoply of incredible experiences, satisfying the needs of those who seek a different, innovative, care and quality service in Portugal, rooted in Portuguese history and culture, covering various themes such as architecture, gastronomy, culture and religion, which respects the pace and conditions of travel of each of our customers.

WHAT IS THE CONCEPT OF EXPERIENCES?

Focusing on cultural and thematic tourism, religious, senior and rural, connected to the rich history, social and cultural of Portugal; the client is given the opportunity to combine and plan his trip in a freeway, allowing him to articulate what he intends to do, guaranteeing the quality and authenticity of the service provided.

HOW LONG DO I HAVE TO RESERVE?

You can make reservations up to one month in advance. The approach to travel that we propose with Travel4Experiences requires planning, so to offer a service truly tailored to each one we need time to think, organize and draw. For this reason, you can make the request to book whenever you want, since it is at least 30 days before the start date of your trip. The more time we have to design the tour of your dreams, the better your experience.

HOW MANY PEOPLE CAN PARTICIPATE?

In the tours of the Tradições d’Outrora available on www.travel4experiences.com there is a strong concern for the development of a relational dimension between the tourist, the territory and the local people in the course of these, for which most of the experiences are developed with small groups.

However, taking advantage of the deep knowledge that we have of the territory, according to the request of the clients we can identify ways to adapt the tours to the measure of groups of any dimensions.

WHAT ARE AVAILABLE PAYMENT METHODS?

A Tradições d’Outrora, LDA offers the payment of products purchased through PayPal or bank transfer.

HOW DOES THE RESERVATION AND POST-PAYMENT SERVICE WORK?

The reservation is only effective after payment. You will then receive an email with the registration information in the experiment. When you receive this email, this reservation will be CONFIRMED right away. If this does not happen, it will be presented as PENDING.In the case of some experiences the reservation will only be CONFIRMED after we have verified that the place of the experience is actually available.When making a reservation, whether this CONFIRMED or PENDING, the prices of the experiences will be debited. If we cannot guarantee the minimum number of participants required for the experience to occur, the reservation will be CANCELED and the monetary value will be automatically refunded.

DO I HAVE TO PRINT RESERVATION DOCUMENT?

You do not need to print the backup document. Simply present the document in digital format.

THE SERVICES ARE AVAILABLE IN WHICH LANGUAGES?

Our services can be performed in Portuguese, French, English, Spanish, German and Italian.

WHAT IS THE BEST AVERAGE TO VISIT PORTUGAL?

Portugal is a country that must visit during the whole year, taking advantage of the way it is transfigured in the 4 seasons, as well as the different events that occur motivated by the passage of these.From north to south you can find extraordinary diversified landscapes, with different smells, colors and flavors. Every nook and cranny of this country has its secrets and stories, and every place is unique, and worthy of your visit any time of the year.

DO I HAVE INSURANCE?

A Tradições d’Outrora, LDA protects all its clients by means of civil liability insurance as well as personal accident insurance. Some of the partners of Tradições d’Outrora, LDA have their own insurance, complementary to cover risks specific to their activity.

HOW CAN I CLAIM?

The satisfaction of our clients is something that we try to evaluate continuously. So, for any complaints please contact Tradições d’Outrora, LDA at email@travel4experiences.com. We guarantee that we will prioritize your email, giving you a fast and effective response, trying to resolve or minimize what caused you dissatisfaction. All complaints are handled carefully by the customer service, as a procedure of the Quality Management System, and monitored directly at the highest level of the organization.