If for reasons not attributable to the Agency, the Agency is unable to fulfill any essential service contained in the program of an event, training, tour or organized trip, the Customer is entitled to withdraw and is immediately reimbursed of all amounts paid or, in Alternatively, accept a change and any price change.
The Agency also reserves the right to cancel events, tours, training courses or trips, due to circumstances beyond its control such as adverse weather conditions, unforeseen natural phenomena, public order changes, public order changes, strikes that may jeopardize the event. services or products required for the event, or other causes not directly related to the Agency’s services that endanger the safety of the participants. In these situations there will be no refund of the sums paid.
In the situations provided for in the second and third paragraphs of this chapter, the Agency shall provide an alternative date and time for the performance of the service (s) purchased. If it is not possible to reconcile dates, you may choose to:
a. Participate in another similarly priced organized trip that has vacancies available. If the proposed replacement package travel is lower priced, you will be reimbursed for the difference;
b. Be reimbursed for the amounts paid by then.
The Agency disclaims any liability in the event that the Customer has independently purchased any other related services prior to obtaining confirmation by the Agency of the event.